Shipping & Delivery
Shipping & Delivery Policy
Last Updated: October 2025
1. General Information
Thank you for shopping with Saatva Co.
We deliver freshly handmade Saatvik Laddoos and related products within our serviceable areas.
Currently, we operate primarily in Hazaribagh (PIN 825319) and 825301 nearby localities.
2. Order Processing Time
Orders are processed within 60 mjinutes working day of confirmation.
As our products are freshly prepared, shipping may take up to 1 days depending on ingredient availability.
Orders placed after 9:00 PM will be processed the next day.
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3. Delivery Time
Local deliveries (within Hazaribagh city) are completed within 60 minutes to 1 day after dispatch.
We currently do not offer nationwide delivery due to short shelf life (4 days).
Delivery timelines may vary during festive seasons or due to unforeseen delays (e.g., weather or logistics).
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4. Delivery Charges
A standard delivery fee of ₹50–₹70 may apply, depending on distance and order value.
Free delivery may be offered for orders above a specific value during promotions or festivals.
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5. Delivery Partners
Deliveries are managed by our trusted local delivery partners integrated through Shipday or in-house delivery team.
We ensure safe and hygienic handling of all food items until delivery.
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6. Order Tracking
Once your order is confirmed, you will receive:
An order confirmation email or SMS, and
A delivery tracking link (if applicable).
For any delivery-related queries, please contact support@saatvaco.in or call our local support team at the number mentioned on your order invoice.
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7. Damaged or Missing Orders
If your order arrives damaged or is incomplete, please inform us within 24 hours of delivery with supporting images.
We’ll review and take appropriate action (replacement or refund as applicable).
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8. Contact
📧 support@saatvaco.in
📍 Saatva Foods, Hazaribagh, Jharkhand – 825301